Linkage

• Name: Linkage

• Alternate Names:

• URL: https://www.morsl.ai/

• Logo:

• Description: Linkage is an AI-driven communications platform designed for restaurants and hospitality businesses. It consolidates phone calls, SMS, and social DMs into a single AI host that answers calls and messages, takes orders, manages reservations, and remembers returning guests and preferences. The system connects phone numbers, Instagram, and WhatsApp, integrates menu and hours, provides a live operations dashboard, and performs smart handoffs to staff for situations requiring human attention.

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• Industry: Restaurant customer service software

• Sector: SaaS / Hospitality

• Business Model: B2B SaaS subscription

Linkage

• Category: Conversational AI / Virtual Receptionist
• Description: Linkage is an AI host that replaces a business phone line and messaging inboxes to talk, text, and chat with customers; it connects phone, Instagram, and WhatsApp channels, is trained with a business's hours, menu, and policies, and goes live to handle calls, take orders, and manage reservations while surfacing interactions in a real-time dashboard. It remembers returning guests and past orders for personalization and can transfer complex situations to human staff with context. The product is built for restaurants and hospitality businesses.
• Key Features: AI Agent / Voice AI that handles interruptions and accents, Unified Inbox (Phone + Instagram + WhatsApp), Ordering and Reservations with confirmations, Customer Memory and personalization, Smart Handoff to humans with context, Real-time Dashboard and analytics, Menu & Hours integration, SMS order confirmations and staff SMS alerts, Auto-translate/Language detection, Custom voice tuning, Advanced analytics and daily summary reports, POS integrations (enterprise), Multi-location dashboard, White-label and SLA options for Enterprise
• Integrations: Phone number forwarding/porting, Instagram, WhatsApp, POS integrations
• Pricing Summary: Starter $99/month (750 minutes included), Pro $199/month (2,500 minutes included), Enterprise available with custom pricing and volume/white-label/POS options.
• Target Audience: Restaurants and hospitality businesses, from small restaurants to chains and multi-location groups
• Reference URL: https://morsl.ai/

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Localization

• Languages: Any language, Spanish, English
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